top of page

Terms & Conditions

Return Policy

At Designs by ARC, we want you to love your new furniture. 

​

If for some reason, you don't fall in love with your new piece of furniture, we are happy to take returns. Just keep a few things in mind when considering a return.

​

  • We accept returns within 14 days of receiving your order.

  • Returned items must be in original condition, unused, and with no cosmetic damage.

  • You are responsible for packing up your order safely, so that it arrives back to us in the same condition you received it in.

  • You are responsible for return shipping cost. We are happy to advise you with a preferred carrier if you are not comfortable finding one yourself. We can also schedule the pickup with the carrier, the cost will simply be deducted from your refund.

  • All returns are eligible for a full refund - no restocking fees!

  • If you have any questions regarding a return, for any reason, please reach out via our contact page or by email info@designsbyarc.com

  • If your item arrived Damaged we will cover the cost of return, or find a solution to have your piece repaired - we will also cover those costs. We just ask that you kindly pack the item up, so that it can be shipped back to us prior to processing the refund. 

Disclaimers:

  • We (Designs by ARC) reserve the right to refuse customers at any time, for any reason. If we cancel a project before completion, a full refund will be given.

  • Any deposit made is non-refundable if customer wishes to cancel their project for any reason.

  • Due to natural variations in wood, color and grain may differ from pictures and will differ from piece to piece.

  • Small imperfections may exist in pieces, as wood is a natural product that can expand and contract with various humidity levels.

  • Setup is not included in shipping price unless local to Toronto (within 100 KM radius of city center).

  • Removal of table from shipping crate must be done safely to ensure no damage, if damage occurs during removal of table from crate process, or setup, Designs by ARC is not liable.

  • If you are unsure how to set up your piece, please contact Designs by ARC prior to setup to avoid any damages.

  • Finished pieces must be picked up within 14 days of completion. After 14 days a storage fee may be charged on pieces more than 6' in length. 

bottom of page